Feedback from 2011 Fairhurst Estates – Customer Satisfaction Questionnaires
“It’s good working with competent, professional people in what is sometimes a difficult area of our business. Personally I always enjoy and learn a lot from all my interactions with FEL. Basically just continue as you are,which I believe is improving year on year. – It’s a business to be proud of in my opinion.” John Taylor, Group Corporate Development Director, Axle Group Holdings Ltd (March 2011)
“Strong customer focus and solid advice.” Head of Property, Hewden Stuart Limited (March 2011)
“Professional approach and customer service. I just wish everyone else provided the same service. Thank you!” Commercial Surveyor, Northgate PLC (March 2011)
“Great personal behaviours of staff and good understanding of clients requirements which give confidence in service delivery.” Speedy Hire – Property Department (Capital Projects) (March 2011)
“Hewden has exciting plans for the development of the business under Sun’s ownership and we welcome the professional support from Fairhurst to complement the skills of our management team as we evolve our depot network to the optimum shape to meet our Customers’ demands.”
Commercial Director of Hewden Stuart Limited, Susan Shardlow. (November 2010)
“Once again FEL have delivered significant cost savings to our business and we are delighted with the results.” Tony Neill – Chief Executive, National Tyres & Autocare. Acting as retained agents for National Tyres & Autocare the original dilapidation claim on theTyre and Exhaust Workshop in Slough was £128,470.00. It was discovered that the landlord had several buildings on the site. Following our research it became apparent that the landlord was considering long term redevelopment of the whole site. Our approach was to argue that the workshop should be put back into marketable condition for short term lettings rather than carry out all the repair obligations under the terms of the lease.This was accepted and the lesser claim of £58,100.00 reflected the works that were agreed.”
Chief Executive, National Tyres & Autocare
